ALVENDÍNO Refund & Return Policy & Cancellation Policy

1. Refund & Return Policy

• No Returns, Only Refunds on Cancellations: We do not accept returns of opened/used products.
• Refund Eligibility:
  • Canceled Orders pre-dispatch are eligible for full refund.
  • Damaged/Defective on Arrival: Notify within 24 hours with photo proof for replacement or refund.
• Refund Processing Time: Funds credited within 5–7 business days after approval.

2. Cancellation Policy

• When You Can Cancel:
  • Pre-Dispatch (within 2–3 business days): Free cancellation.
  • Post-Dispatch: Cancellation not possible; refer to Damaged/Defective process.
• How to Cancel:
  • Email support@alvendino.com with order number and cancellation request.
  • Via Customer Account: My Orders → Cancel next to pending order.
• Confirmation: Email confirmation within 24 hours of accepted cancellation.

FAQs

Q: After acceptance of cancellation, how long to receive funds back?
A: Refund initiated immediately upon confirmation. Expect credit in 5–7 business days.

Q: Does the policy cover opened/used products?
A: No. Opened, sprayed, or used products are not eligible for return or exchange.

Q: How can I cancel my order if placed by mistake?
A: Email support@alvendino.com with "Cancellation Request" and your order number, or cancel via My Orders in your account before dispatch for a full refund.

Thank you for choosing ALVENDÍNO — where luxury meets clarity and customer care.