FAQ's - Alvendino

How can I place an order on the website?

Browse our exquisite collection, select your favorites, add to cart, and proceed to checkout. You’ll receive an order confirmation via email and SMS.
Do I have to create an account before placing an order?

Guest checkout is available, but creating an ALVENDÍNO account unlocks exclusive perks—track orders, save favourites, and enjoy early access to new launches.
What is an Order ID?

Your unique Order ID (e.g., ALVD 20250730 1234) helps us track and manage your purchase from dispatch to delivery.
How can I change my shipping address?

Log into your account and update your Address Book before checkout. For changes after ordering, contact our support team within 2 hours of placing your order

What payment options are available?

We accept credit/debit cards, UPI, net banking, popular e wallets, and Cash on Delivery (COD) in select pin codes
How safe is it to use online payment on ALVENDÍNO?

Our checkout is secured with 256 bit SSL encryption and PCI DSS compliance, ensuring your payment details remain private and protected
Is Cash on Delivery available everywhere in India?

COD is offered in most metro and urban areas. Enter your pin code at checkout to confirm availability—no extra charge applies for COD